Service Desk

{"xsrfToken":"BENW-9ET8-2S8O-FYJ7_f5ea9e628121cf75e69bee58958485781bc3ac4c_lout","branding":{"id":"7","key":"onboarding","name":"Customer Service & Support","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7a64938f-4baf-452b-bde1-2de166118333/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZGFmOTY3MC0zYWU2LTRlZGYtOTJlNS1mOGY0YzYxMWVjMDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdhNjQ5MzhmLTRiYWYtNDUyYi1iZGUxLTJkZTE2NjExODMzMyI6WyJyZWFkIl19LCJleHAiOjE1NTg5NjAzOTUsIm5iZiI6MTU1ODk1OTczNX0.F_kOPa4kDvxzybYocl06P5Pkx2LmtNad85I4EoT-brc&client=cdaf9670-3ae6-4edf-92e5-f8f4c611ec07&mode=fit","logoId":"7a64938f-4baf-452b-bde1-2de166118333","isLogoAvailable":true,"helpCenterTitle":"AX Semantics Service Desk","sharedPortalName":"AX Semantics Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Russian (Russia)"},"de-DE":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"German (Germany)"},"pt-PT":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"AX Semantics Service Desk","sharedPortalName":"AX Semantics Service Desk","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"},"pt-BR":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Korean (South Korea)"},"es-ES":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Spanish (Spain)"},"en-UK":{"helpCenterTitle":"AX Semantics Service Desk","sharedPortalName":"AX Semantics Service Desk","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (UK)"},"fr-FR":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"French (France)"},"ja-JP":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#288731","helpCenterTitleColor":"#fdfbfb","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"7","key":"onboarding","projectId":11202,"serviceDeskId":7,"name":"Customer Service & Support","description":"You can raise your support or service request for anything related to AX. \n*Please open a separate request for each issue*","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":true,"reqTypes":[{"id":"89","name":"Handling Fault","descriptionHtml":"","callToAction":"Handling Fault","introHtml":"Manual Error by User","icon":11639,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11639","groups":[],"key":""},{"id":"96","name":"axite onboarding","descriptionHtml":"","callToAction":"axite onboarding","introHtml":"Onboarding for axite content Tracking","icon":11631,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11631","groups":[],"key":""},{"id":"87","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"Do you have a feature request for our software? Place it here.","icon":11600,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11600","groups":[25],"key":""},{"id":"63","name":"PoC / Showcase","descriptionHtml":"","callToAction":"PoC / Showcase","introHtml":"Integration Partners: Implement a Proof of Concept or Showcase","icon":11632,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11632","groups":[],"key":""},{"id":"37","name":"API Support","descriptionHtml":"","callToAction":"API Support","introHtml":"Support for Integration into customer systems via API","icon":11603,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11603","groups":[29],"key":""},{"id":"33","name":"Data Evaluation","descriptionHtml":"","callToAction":"Data Evaluation","introHtml":"Checking Customer Data for Data Feasibility, Content and structural Feedback","icon":11616,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11616","groups":[28],"key":""},{"id":"65","name":"New Project","descriptionHtml":"","callToAction":"New Project","introHtml":"Implement a new Project, Editorial Design and Project Setup and Project Validation","icon":11610,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11610","groups":[28],"key":""},{"id":"128","name":"Manual Textgeneration","descriptionHtml":"","callToAction":"Manual Textgeneration","introHtml":"Assisted Manual Textgeneration (only for Grandfathered Plans / Legacy Apps)","icon":11604,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11604","groups":[28],"key":""},{"id":"99","name":"Proof of Concept","descriptionHtml":"","callToAction":"Proof of Concept","introHtml":"Setup Proof of Concept with Customer Data (Paid)","icon":11603,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11603","groups":[28],"key":""},{"id":"35","name":"Other / Manual Request","descriptionHtml":"","callToAction":"Other / Manual Request","introHtml":"non-Standard request for manual interaction","icon":11604,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11604","groups":[],"key":""},{"id":"106","name":"Sales Assistance","descriptionHtml":"","callToAction":"Sales Assistance","introHtml":"Sales Team Support/Assistance/Questions","icon":11627,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11627","groups":[],"key":""},{"id":"55","name":"Report a system problem or bug","descriptionHtml":"","callToAction":"Report a system problem or bug","introHtml":"Having trouble with a system or found a bug?","icon":11638,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11638","groups":[29],"key":""},{"id":"66","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"General Support for the Software, User Questions, Help with ATML3-Development or Account & Access Help","icon":11624,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11624","groups":[29],"key":""},{"id":"56","name":"Problem with an Invoice or License","descriptionHtml":"","callToAction":"Problem with an Invoice or License","introHtml":"Report a problem with an invoice or question about it, Change your License Plan or buy pay–per–use Credits","icon":11612,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11612","groups":[25],"key":""},{"id":"136","name":"Satisfaction Action Required","descriptionHtml":"","callToAction":"Satisfaction Action Required","introHtml":"Customer Satistfaction Action Required","icon":12734,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12734","groups":[],"key":""},{"id":"137","name":"Onboarding Support","descriptionHtml":"","callToAction":"Onboarding Support","introHtml":"Help & Support during Onboarding","icon":12716,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12716","groups":[],"key":""},{"id":"138","name":"License Upgrade","descriptionHtml":"","callToAction":"License Upgrade","introHtml":"License Upgrade","icon":12718,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12718","groups":[25],"key":""},{"id":"67","name":"Change in Ruleset","descriptionHtml":"","callToAction":"Change in Ruleset","introHtml":"Change in a Ruleset","icon":11630,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11630","groups":[28],"key":""},{"id":"124","name":"Project Migration","descriptionHtml":"","callToAction":"Project Migration","introHtml":"Project Migration to v2 API / Cockpit","icon":11610,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11610","groups":[28],"key":""},{"id":"64","name":"Course of Instruction","descriptionHtml":"Please Provide: (1) Names of the Participants (2) which Customer and Onboarding Ticket it belongs too, (3) where the Customer data can be found (4) Training ID with Worfklow documentation. (5) Timing and Billing information","callToAction":"Course of Instruction","introHtml":"Book Full Training on Site (2–Day–Training)","icon":11602,"iconUrl":"https://aexeagmbh.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11602","groups":[28],"key":""}],"reqGroups":[{"id":29,"name":"Platform Support"},{"id":28,"name":"Professional Services"},{"id":25,"name":"Other"}],"orderMapping":{"28":[64,65,67,33,128,124,99],"25":[138,56,87],"29":[66,37,55],"38":[124,66,37,64,55]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AXS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"AX Semantics Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/7?xdm_e=https%3A%2F%2Faexeagmbh.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1.404.0&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyNTBiZDdmZWY3OThkMWZlMTc4NzNlMzdlMzdjN2I3OWE1OTZhNjZmMTQ4OTBiMzVlODBjMWNhMWY5ZTNlYTI4IiwiaXNzIjoiamlyYTo5NDg2Nzk1IiwiY29udGV4dCI6e30sImV4cCI6MTU1ODk2MDY5NSwiaWF0IjoxNTU4OTU5Nzk1fQ.7SZpi8VjWBfY4no4YoIuAt-mSpjfdRYYtXNEKQ3DXu4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJqaXJhOjk0ODY3OTUiLCJjb250ZXh0Ijp7ImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJBWFMiLCJpZCI6IjExMjAyIn19fSwiZXhwIjoxNTU4OTYwNjk1LCJpYXQiOjE1NTg5NTk3OTV9.UZjr69OAaIrJqADl8u0yZYC-lEarfD15xTeLXSLGWvk\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"AXS\\\",\\\"id\\\":\\\"11202\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"AXS\\\",\\\"project.id\\\":\\\"11202\\\",\\\"servicedesk.serviceDeskId\\\":\\\"7\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://aexeagmbh.atlassian.net\",\n \"apiMigrations\": {\n \"gdpr\": true\n }\n};\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}